In this episode of the A-Z of Atlantis Property Preservation, X is for Xcellent customer service.
To start off with, don’t worry, we know that Xcellent starts with an ‘E’ in real life! It’s pretty tricky to find a relevant topic beginning with ‘X’, let me tell you, so Xcellent Customer service is what we’re all about.
When Jamie, founder, owner and Director at Atlantis first started out working on the plastering side of damp proofing, he saw some practices used in other local damp proofing firms that didn’t sit well with him. He wanted to know why corners were cut? He wanted to know why lies were told. Most of all he wanted to know how quickly he could set up on his own to give people the option of ‘Xcellent’ customer service with every job. No corners cut. Only honest advice. And that is exactly what he did.
What makes us different?
Atlantis Property Preservation began in 2009, and became a limited Company in March 2013. We continued to grow, due to word of mouth recommendations and Property Care Association referrals and Jamie’s wife, Freya decided to join the business in September 2016. Because we are a family business, our reputation is everything to us. We genuinely want every customer to be 100% satisfied and on the rare occasions this is not the case, we work swiftly to rectify any minor issues you may have. ‘Xcellent’ Customer Service really matters to us.
Our team of sub contractors have also been working with us for a number of years and we trust them with our reputation and know that they will provide the excellent customer service that you deserve. If you don’t believe us, hear it from our customers mouths. Just check out our reviews on Checkatrade and Google.
What next?
If you want to know how we can help you, contact us now
In this episode of A_Z of Atlantis Property Preservation, y is for ‘Years of Experience’.
Jamie has years of experience and established the company in 2009. On leaving school he worked in a local building yard in Frodsham, Cheshire. This gave him a solid foundation in building knowledge and customer service skills, and he loved his time here. He then decided to join the family plastering business. As a third generation plasterer, he learnt all the skills needed for all plastering work from his brother, dad and grandad.
Why specialise in Damp Proofing and Timber Treatments?
Whilst honing his plastering skills at the family business, one of the key customer was a damp proof course specialist. This gave Jamie the opportunity to begin to learn the additional skills needed to complete damp related remedial works.
Jamie understood the importance of using the right replastering and began to develop his understanding of diagnosing different types of dampness in buildings. Jamie also recognised that timber infestations and rots often go hand in hand with each other. This is because rot and infestations need moisture to thrive. Due to this, he decided to complete the 2 year qualification with the PCA to give him a more detailed knowledge of both damp and timber issues in buildings.
In 2009 he decided to set up on his own, and Atlantis was born. Since then, through hard work and determination, We have grown year on year. Jamie completed specific surveying qualifications for remedial treatments (CSRT), and became a member of the Property Care Association. This membership has been invaluable as annual audits ensure Atlantis approach remains best practice. Jamie’s wife, Freya also completed her CSBD (Certified Surveyor of Dampness in Buildings).
An interest in condensation solutions soon followed, and the confidence to advise on individual solution to condensation developed. In particular the amazing effects of PIV in properties with severe condensation issues was remarkable.
This knowledge, couple with decades of hands on experience gives you the confidence to trust our advice and expert opinion.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
